Jobs at El Concilio

Summary:

Under the supervision of the Public Policy Program Manager, the Digital Equity Program Coordinator will support the Digital Equity and Navigation Programs of El Concilio of San Mateo County (ECSMC). Specifically, the coordinator will lead the New Voices for Youth Program and Connectemonos! which help connect community members and youth to access digital resources and increase our communities technology and digital literacy. The Coordinator will also provide ongoing technology education, training, and support for ECSMC programs, staff, volunteers and promotores.

About the Digital Equity and Navigation Programs:

The New Voices for Youth Program supports students from underserved communities to use video and other digital tools for advocacy. Meeting in afterschool centers, students choose subjects, practice interviews, create and edit digital narratives. Historically, the program has taken place in North Fair Oaks at the Siena Youth Center (SYC), and in East Palo Alto at the Boys and Girls Club (BGCP).

Connectemonos! supports and guides local community members on how to navigate technology and digital literacy with support from high school ambassadors. Currently, the program takes place at the North Fair Oaks Library with the goal of expanding to other locations.

Tasks Include:

• Lead and coordinate the Digital Equity and Navigation programs and initiatives

• Assist with the administration and facilitation of workshops and trainings across the Digital Equity and Navigation Initiatives

• Recruit youth from BGCP and work with them to incorporate their participation for the New Voices for Youth Program

• Teach video filming and editing techniques online and in person

• Provide mentorship, training, and ongoing support to high school ambassadors, lead ambassador and volunteers

• Foster a supportive, inclusive learning environment for youth and adult learners

• Maintain accurate program data and support with reports and data entry

• Act as a liaison between ECSMC, working groups and subcommittees - conduct presentations as needed

• Work in partnership with ECSMC Programs and Teams to provide technology education support as needed

• Additional administrative tasks and support as needed

Minimum Qualification:

• Education and Training Equivalent to: Bachelor’s degree or 2 years experience working in technology education, community trainings, digital literacy programs or in a similar capacity

• English proficiency; Bilingual (Spanish) preferred

• Commit to support overall agency mission and vision

• Ability to exercise good judgment, tact and diplomacy when interacting with clients, guests, ambassadors and co-workers

• Demonstrated good attendance and punctuality track record

Compensation: $24-$27 Hourly

Non-benefited Position

Work Schedule: 20 to 30 hours. Final Schedule will be finalized upon hiring, typically:

M-Th 12-8PM and F 9-6PM

**Most programs are in the evening and may require some weekend programming.

Location: Hybrid

*Direct-service and programming are on-location, while some meetings and administration can be done remotely.

To apply, please submit your cover letter and resume to Adriana Fernandez Arriaga at adriana@el-concilio.org

Location: Redwood City, CA

Reports to: Program Manager

Status: Full-Time, Non-Exempt

Schedule: 40 hours/week (occasional evenings or weekends as needed)

Compensation: $22–$25/hour, commensurate with experience and qualifications

About El Concilio of San Mateo County:

El Concilio of San Mateo County is a trusted, community-rooted nonprofit organization serving Latino, immigrant, and low-income families across the county. Our mission is to increase education, employment, and access to quality-of-life services for underserved communities. Through culturally responsive safety-net programs, advocacy, and leadership development, we work to advance equity and opportunity for all. For over 40 years, El Concilio has served as a vital bridge between systems and the communities most impacted by inequity.

Position Summary

El Concilio is seeking a compassionate, organized, and community-oriented Full-Time Case Worker to provide general case management and direct client services to individuals and families in the Redwood City–North Fair Oaks community. Based out of the Redwood City office, this role focuses on one-on-one client support, systems navigation, and community-based outreach to improve access to basic needs, public benefits, and community resources.

The Case Worker plays a critical role in building trust with community members, supporting immigrant and low-income families, and ensuring services are delivered in a culturally and linguistically responsive manner.

Key Responsibilities:

Direct Client Support & Case Management

• Conduct client intake, screenings, and comprehensive needs assessments

• Provide ongoing case management and individualized support plans

• Assist clients with applications and referrals for services including (but not limited to):

  • Medi-Cal, CalFresh, CalWORKs

  • Housing and rental assistance

  • Transportation, Food access, utilities, and emergency assistance Immigration-related referrals (as appropriate)

• Provide follow-up support to track progress, address barriers, and support goal attainment

• Maintain accurate, timely, and confidential case notes and client records in designated data systems

Community Outreach & Engagement

• Build and maintain relationships with residents, promotores, and community leaders

• Represent El Concilio professionally and respectfully in community settings

• Support community education and enrollment activities related to benefits and services

• Support as needed with outreach across the county through events, schools, community sites, and partner organizations

Coordination & Collaboration

• Coordinate services with internal programs and external partners to ensure holistic client support

• Participate in case conferences, team meetings, trainings, and supervision

• Communicate client needs, trends, and systemic barriers to program leadership

Administrative & Program Support

• Support data collection, reporting, and documentation requirements

• Adhere to agency policies, confidentiality standards, and funder requirements

• Contribute to the continuous improvement of case management processes and client experience

Required Qualifications:

• Minimum of 2 years of experience in case management, client services, or community-based work

• Bilingual in Spanish and English (required)

• Strong understanding of or lived experience with immigrant and low-income communities

• Knowledge of public benefits systems and local resource networks, housing navigation assistance strongly desired

• Excellent interpersonal, communication, and organizational skills

• Demonstrated cultural humility and ability to build trust with diverse populations

• Proficiency with Google Workspace

To apply, submit a cover letter and resume to Angelica Rodriguez, Operations Manager at arodriguez@el-concilio.org